Frequently asked questions
Looking for more information? Here are some answers to frequently asked questions.
Can I get help?
Of course! You can contact the RadioKing team whenever you want via the Support tab in your Customer Area. We respond in less than 24 hours to each request (and most of the time in less than 3 hours).
You can also consult our numerous tutorials, our YouTube channel or get valuable tips to improve your radio from our blog.
Are technical skills required?
Absolutely not! We have developed RadioKing so that anyone can create their own radio on the Internet, without being a computer or radio pro.
In addition to that, we offer many tutorials to help you fully understand each of the features.
What happens when my demo period ends?
When the demo period ends you can continue your service by purchasing a subscription from this page.
Be careful not to wait too long as you have 20 days before your demo is permanently deleted.
If you do not wish to continue, you do not have to do anything and you will not be charged.
Can I add adverts?
Is the radio player included in my offer?
Does my computer need to be turned on 24/7?
With the RadioKing Manager you don’t need to leave your computer on. The radios we host are on cloud servers and run 24 hours a day without any intervention on your end.
However, for customers who wish to do so, it’s also possible to broadcast via a 24-hour broadcasting software (useful for FM radios, for example).
What happens if I exceed my listening hours?
You can follow your consumption at any time via your dashboard. We will notify you by email when you reach 80% and 90% of your monthly listening hours.
It will then be possible to switch to a higher package in order to increase your listening hours.
If you reach 100% of your package, you will still be able to access your Manager but listeners will not be able to listen to your radio anymore.
Can I have multiple radios on the same account?
Do you provide a music license?
To broadcast music subject to copyright, you must obtain authorization from the organizations responsible for regulating the works. RadioKing does not provide any rights for the broadcasting of musical works. We invite you to contact the relevant music licensing authority in the country that you are broadcasting from for more information. You may find this article helpful.
Can I use my own domain name?
Of course! You can use your own domain (hosted on OVH, 1&1, GoDaddy, …). You just have to modify your DNS configuration to link the domain.
Here’s a guide that shows you how to easily link your domain name.
Can I remove the RadioKing mention at the bottom of the page?
The White Label is an option that we offer on the radio website (it allows you to remove the mention of “RadioKing” at the bottom of the page).
This feature is optional and is priced at €15/ $18/ £12 /month including VAT on top of your service subscription.
Can I modify my application after it’s been published?
Thanks to the Mobile App Simulator you can change the content of your application as many times as you want. The changes will be visible immediately on all your listeners’ smartphones.
Only the application icon, the loading page and the publication information cannot be changed at any time and require a new publication. Feel free to contact our team to learn more about republishing.
Do I need a developer account?
Do I have to publish my application myself?
You will need to publish the application by yourself on your developer accounts. Nevertheless, you will be guided through each step thanks to our interactive tutorial. If you can’t publish your application, there is a paid option for us to do it for you. Don’t hesitate to contact our support team for more information.
Do I have to update my application myself?
Yes, you have to update your application yourself. However, if you are unable to update your application, there is a paid option for us to carry out the update for you. Please contact our support team for more information.
Do you provide a white label for the applications (with no mentions of RadioKing)?
Can I have multiple radios on the same Alexa Skill?
Do I have to publish my own applications?
Do I need a developer account?
Can I modify my voice applications after they’ve been published?
Does the mention "RadioKing" appear on the player?
Does the radio player work on a mobile phone?
Can I stop my subscription at any time?
Yes you can stop your subscription at any time via your customer area. We have written a tutorial to show you the necessary steps.
When you cancel a service, the subscription will automatically terminate on the upcoming due date.
What payment methods are accepted?
Is it possible to temporarily suspend my subscription?
Can I change my subscription?
Are subscriptions automatically renewed?
Any other questions?
Visit our Help Center, packed with tips, tutorials and articles.
We’re here for you
Discover various tips and tricks on our blog and Youtube channel.
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